FAQ

Double Check Your Order Before Purchasing

We advise you to double check your order details before purchasing as you the buyer ,are responsible for making sure all your customisation requirements are correct, such as Sizing of the shoes , Wording & colour selection. 

We hold NO RESPONSIBILITY for incorrect shoe sizes chosen or miss-spelling , as we will print onto the shoes the exact wording/dates you have given us.

Are all your Shoes Genuine ?

Yes, All shoes are from authorised distributors , giving you the best quality available. We guarantee all our shoes are 100% genuine.

I have my own shoes , can i send them you to be customised ?

Yes , we will happily customise your own shoes providing that they are new & packaged appropriately. Please contact us first so that we can discuss the best shipping options & costs.

How Quick can you process my order?

Our standard processing time is 7-14 working days depending on the complexity of the shoe design.

Do you offer rush orders ?

Yes , Rush orders are available, Rush orders bring our processing time down from 10-14 working days to 5-7 working. Please email us prior to purchasing to discuss the best option for you.
*NOTE* Rush orders only effect the processing time of completing the customised shoes. It has ‘NO’ effect/change on the estimated delivery times which can be found on the ‘Delivery , Refunds & Returns’ page.

What postal service do you use to ship my shoes ?

Please see the ‘Delivery , Refunds & Returns’ page for details.

Can you do a custom design ?

If you have seen a different design elsewhere or you have one in mind that we don’t currently have on our site , simply send us an email info.arbears@gmail.com & we’ll see what we can do in bringing your design to life.

Do you have my size in stock ?

All sizes are subject to availability from our suppliers.

Will the shoes come in the original box ?

The original boxes are supplied with the shoes , however we can sometimes be given shoes from the supplier with damaged to the box. In this case we’ll opt for sending them in an alternative box. Also for the fully Swarovski crystals shoes these will come in an alternative box as the original boxes we’ve found aren’t suitable once they’ve been customised fully. If you have any questions or concerns regarding the original boxes please send us an email info.arbears@gmail.com

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